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    Help Center

    Frequently Asked Questions

    General Questions

    WHERE CAN I FIND YOUR STORE?

    What are the opening hours of the TBE store?

    DO YOU HAVE ALL THE PRODUCTS IN-STORE?

    ARE ONLINE SOLD OUT PRODUCT AVAILABLE IN-STORE?

    HOW CAN I GET TO YOUR STORE BY PUBLIC TRANSPORT?

    HOW CAN I GET TO YOUR STORE BY CAR?

    IS THERE CUSTOMER PARKING AT YOUR STORE?

    Is you store wheelchair accessible?

    Do you have breastfeeding and baby changing rooms?

    Products

    Why don't you stock the whole range of the brand?

    Are all your products EU approved?

    Are your products tested on animals?

    I seemed to have had a bad reaction to a product. What can I do?

    Which colour product would you recommend for my skin tone?

    Could I get samples of a product?

    Orders

    When will I get my order?

    HOW CAN I AMEND MY ORDER?

    MY ORDER CONTAINS PRE-ORDER ITEMS SET TO BE AVAILABLE AT A LATER TIME. WHEN WILL MY ORDER BE DISPATCHED?

    MY ORDER HASN'T ARRIVED

    MY ORDER IS WRONG, INCOMPLETE OR DAMAGED

    Payments

    Which methods of payments are there available?

    How long will it take to process my refund?

    Retuns