Our warehouse team are incredibly conscientious but
occasionally mistakes do happen. If an item is missing or you’ve received
something other than you were expecting, please make our customer care team
aware of any issues as soon as possible;
attaching photographs if relevant to your e-mail.
For missing items from you order, we will verify
with the warehouse and arrange dispatch of the relevant product as quickly as
we possibly can.
If we’ve sent you a product in error, we ask that
you email a photograph showing what you’ve received so we can make the
appropriate arrangements.
We want all of our orders to reach their
destinations in perfect condition. If your order arrives damaged, please email
photographs as soon as possible – including details of any leaks, breakages or
signs that the outer parcel has been tampered with. Please retain the product
and packaging until the issue has been resolved.
Please send relevant images
to customercare@thebeautyeditor.com so we can arrange prompt dispatch
of a duplicate item if necessary.
