All formulas have undergone extensive testing and meet the highest standards of the EU and other relevant jurisdictions. However, as with nearly all cosmetics, certain people/skin types will inexplicably showcase sensitivities to particular ingredients.
We always recommend to try the product on a discrete area for at least 48 hours in order to determine if it is suitable for your skin type.
If a product is defective, or you suffer an adverse reaction and break out, we strongly recommend to stop using the product immediately and contact our customer service team by e-mail firstname.lastname@example.org
Please be aware that we cannot accept responsibility and may refer you to the manufacturer, requesting that you deal with them directly.
We will however, do our best to resolve any issues you may have as efficiently as we possibly can.
If you'd like to
amend your order by changing, adding, or removing products, send an e-mail to
email@example.com containing your order number and wishes and
we'll get back to you within 48 hours.
Our warehouse team are incredibly conscientious but
occasionally mistakes do happen. If an item is missing or you’ve received
something other than you were expecting, please make our customer care team
aware of any issues as soon as possible;
attaching photographs if relevant to your e-mail.
For missing items from you order, we will verify
with the warehouse and arrange dispatch of the relevant product as quickly as
we possibly can.
If we’ve sent you a product in error, we ask that
you email a photograph showing what you’ve received so we can make the
We want all of our orders to reach their
destinations in perfect condition. If your order arrives damaged, please email
photographs as soon as possible – including details of any leaks, breakages or
signs that the outer parcel has been tampered with. Please retain the product
and packaging until the issue has been resolved.
Please send relevant images
to firstname.lastname@example.org so we can arrange prompt dispatch
of a duplicate item if necessary.